Sit And Move Exchanges & Returns

As many of our products are customised or made to order and arrive fully assembled, they usually cannot be returned. For this reason, we cannot offer exchanges for change of mind. However, in some circumstances where it is possible to return or exchange an item, Sit And Move reserves the right to charge a 30% restocking fee. Please contact us if you have any questions about returning a product. Please note that refunds and exchanges are made at the sole discretion of Sit And Move.

Most of our products are on display in our world class showrooms and can be trialled and demonstrated at your convenience. Product samples can be organised for larger quantities.
Please contact us if you are interested in reviewing one of our products.

If your item has arrived damaged or you believe it might be faulty, please contact us immediately. We require notification within 7 days from the date you receive it and we will replace the entire product or the specific part that is damaged free of charge.

A customer service representative may conduct an assessment and photographs will be requested to be sent to admin@sitandmove.com.au. The customer will be liable for all shipping and freight costs involved to return an item after the 7 day period.

All our products carry a minimum 1 year warranty, with many of our products carrying 10 to up to 15 year warranties.

All Healthcare Products such as recliners, pillows, support belts, mattresses and beds cannot be returned for health reasons.